United Direct Solutions Goes Behind-the-Scenes of Louisville and Cincinnati Facilities
United Direct Solutions, a direct marketing company that helps clients better connect with their audiences, recently took a page from its own book, opening the doors at its Louisville headquarters and Cincinnati facility to welcome clients and industry peers. The Open House events provided an opportunity to experience firsthand the company’s state-of-the-art operations and innovative solutions.
A Legacy of Innovation
For over four decades, United Direct Solutions has been at the forefront of the direct marketing industry, from its early days of traditional mail campaigns to today’s omni-channel strategies. The Open Houses showcased some of the recent advancements and unveiled new dimensions of UDS’s full-service approach.
Technology at Work
Central to the Open Houses were tours of UDS’s sophisticated facilities. Guests were impressed by the scale and efficiency of operations, which handle more than two million mail pieces daily in each location. Demonstrations featured cutting edge equipment, including the Tecnau Revolution 50 Stack 5251 platform for high-speed and high-quality processing; the Canon ColorStream 3900 printer for vibrant color printing; and the newest addition, the Canon varioPRINT iX inkjet color digital press, which delivers exceptional image quality, versatility and cost-efficiency for everything from Medicare marketing campaigns, higher education promotions or non-profit fundraising.
People Power
Beyond the technology, the Open Houses showcased United Direct Solutions’ team-centric culture. Attendees met the dedicated professionals who drive the company’s success, from the front-line staff to executive leadership. CEO Tom Clines welcomed guests on tours, sharing stories from UDS’s early days and highlighting the company’s growth over the past 40+ years. The events encouraged a deeper understanding of United Direct Solutions collaborative environment and its impact on delivering exceptional results for clients, illustrating proficiency at every stage of the process.
Custom Solutions
Team members spoke about the comprehensive suite of marketing solutions, including digital marketing and social media campaigns, invoice processing and data-driven management among a range of services. The company’s dedicated account managers offer tailored guidance to help clients meet their marketing campaign objectives, with a deep understanding of industries such as healthcare, insurance, financial services and higher education. These account leaders are trained in recommending strategies to effectively engage target audiences.
Beyond these core offerings, United Direct Solutions also highlighted the ability to deliver creative and personalized direct mail materials. On the tour, a client spotted a handwritten font, precanceled stamp postcard in production. It closely resembled the concept they’d discussed for their next campaign, inspiring the account manager to incorporate similar elements into their proposal.
Trust and Security
United Direct Solutions understands that reputation is the most important asset and communications must exceed expectations while adhering to industry standards and regulations. The company ensures data privacy and security through stringent compliance processes. Displayed proudly in the facilities, UDS has been awarded data security certifications, HISTRUST CSF and SOC2 Type 2, along with quality assurance certification, ISO 9001:2015.
Building Stronger Partnerships
The Open Houses were a resounding success, solidifying United Direct Solutions’ position as a direct marketing company leader. By providing a transparent look into its operations and sharing its expertise, UDS strengthened relationships with clients and generated excitement about future campaigns.
Contact UDS to be added to the next Open House invite list!